Frequently Asked Questions
Products
What are the measurements of the paintings?
All of our prints are available in two sizes. The medium size is 30x40 cm, and the large size is 50x70 cm. Some prints are vertical, while others are horizontal. You can find information about the print format in the description of each product.
Do the prints come framed?
When you purchase a print from Prints by Chiang, you're purchasing a high-quality print of an original painting, which does not include a frame. It's just the print itself, which you can frame yourself and to your liking.
What size frame do I need to purchase?
The size of the frame you choose depends on the style you want to give your print.
Our prints are available in two standard sizes: 30x40 cm and 50x70 cm , so you should at least purchase a frame in those same sizes.
You can also frame it with a mat. In this case, make sure the interior of the mat matches the size of the print and that the frame is larger (for example, a 40x50 cm frame with a 30x40 cm interior mat).
Are the works limited editions?
Our prints are numbered, we make short and limited print runs and commercialization of each work of art. We do not make mass reproductions.
What does it mean that the paintings are reproductions?
The original paintings are mostly oil paintings on canvas or paper, which have been digitized in a studio specializing in professional painting digitization. The technique used captures the essence of the work, respecting the small imperfections of the passage of time, which give the painting its character.
What type of printing are the prints made of?
Our prints are printed using the Giclée technique, which achieves the highest print quality through direct inkjet printing. The illustration is printed on 190g/m2 Epson Enhanced Matte paper, guaranteeing the highest quality and durability for collectors and art lovers.
Our prints are produced in Barcelona.
Can I buy an original painting?
Yes, you can contact us here for personalized consultations or orders, and we will address your specific request.
Purchasing process
What payment methods do you accept?
You can currently shop at PrintsByChiang and pay with credit or debit card (Visa and Mastercard), PayPal, Apple Pay, Google Pay, or Shop Pay.
When processing your order, you can choose the method you prefer to use.
How do I use a gift card?
TDB
I have a discount coupon, how can I use it?
Introduce tu cupón de descuento en la página de pago, antes de finalizar tu pedido.
Shipping
How will my print arrive?
We ship all our posters wrapped in sturdy kraft cardboard tubes, ensuring the perfect condition of the artwork during shipping.
How long do shipments take?
We ship posters within 48 business hours to all of Spain.
What is the shipping cost?
En la página de pago, una vez introducida tu dirección de envío, podrás ver las opciones de envío disponible y su importe. En España, ofrecemos envíos gratuitos para pedidos superiores a 89€.
Where is my order?
You can track your order here by entering your tracking number. You'll also receive the information by email. If you can't find it, check your spam folder.